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Policies

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Our Policies

Shipping:

Single products are shipped USPS Priority Mail or equivalent. The flat rate for shipping single products to the United States is listed on the price sheet for each item. For multiple items and international shipping the cost will be the actual fees for a suitable carrier. Warranty and PSSP annual service plan standard shipping will be paid by AIRR Engineering. Repair and calibration shipping is the same rate as new product shipping. We can only ship to a physical address.

Returns:

airrengineering return form

Airr Engineering Return Form

To return an item, please package it carefully, preferably in the original packaging. Unless AIRR Engineering made a shipping error, return shipping will be paid by the Buyer. All returns must include the Return Form located here. Returns for refund will only be considered within 15 days of Buyer receipt for returned items in original, new condition with all accessories and will be subject to a 10% restocking charge.

Terms and Warranties:

Unless otherwise specifically agreed to in writing and signed by an authorized employee of AIRR Engineering, LLC, the following terms and conditions of sale shall apply resulting from AIRR Engineering, LLC’s acceptance of Buyer’s order. AIRR Engineering, LLC’s terms and conditions of sale represent the entire sales agreement of the parties and all proposals, negotiations, representations or agreements made or entered into prior to or contemporaneously with this sales agreement, whether verbal or written, are excluded.

Prices: Prices are stated in U.S Dollars, are exclusive of sales, use, exercise or similar taxes and are subject to any price adjustment necessitated by AIRR Engineering, LLC in compliance with any act of government.

Freight carriers: If a specific return freight carrier is requested, AIRR Engineering, LLC will attempt to comply with the request. If not specified, generally, Buyers equipment will be returned by a suitable carrier. Including a shipping account number is strongly encouraged. If a shipping account number is not available, shipping charges may be added to your invoice, (this service is not available on international shipments.)
Insurance: the customer is responsible for insuring shipments to our facility; insurance on return shipment will be made in the amount of the customer’s request.

Date of Shipment: Shipping dates are given to the best of AIRR Engineering, LLC’s knowledge based upon conditions existing at the time the order is placed and information furnished by Buyer. AIRR Engineering, LLC will, in good faith, endeavor to ship by the estimated shipping date but shall not be responsible for any delay or any damage arising therefrom.

Exchange Fee/ Core Return: Exchange fee is based on a good repairable unit. In the event the exchanged item exceeds normal return-to-service procedures, a supplemental invoice will be sent covering additional charges. If exchanged unit is deemed not repairable, customer will pay full replacement price. All sales are final after 15 days of transaction and core returns are due within 15 days. For International shipments there is a 30 day transaction time due to customs. If we do not receive an acceptable core within the allotted time, we reserve the right to bill additional fees including additional exchange fees and/or outright core charges per our discretion.

Cancellation of order by Buyer: Return of products for credit

Buyer’s order may not be modified or rescinded except in writing and signed by AIRR Engineering, LLC and buyer. If all or part of Buyer’s order is terminated by such modification or rescission, Buyer, in the absence of the contrary written agreement between AIRR Engineering, LLC and buyer, shall pay termination charges based upon costs determined by accepted accounting principles. In any circumstance, AIRR Engineering, LLC’s written consent must be given in advance of Buyer’s return of products for credit. Cancellations MUST be in written form and approved by AIRR Engineering, LLC Returned parts must be in original container. Original 8130 tags (if applicable) must be returned with parts.

AIRR Engineering, LLC ships certificated units in a sealed bag. If a bag is opened then the Buyer is required to pay a re-certification fee in addition to a restocking fee.

Force Majeure: AIRR Engineering, LLC shall not be liable for any failure to perform its obligations under this sales agreement resulting directly or indirectly from or contributed to by any acts of God, acts of Buyer, acts of civil or military authority, priorities, fire, strikes, or other labor disputes, accidents, floods, epidemics, war, riot, delays in transportation, lack of or inability to obtain raw materials, components, labor, fuel or supplies, or other circumstances beyond AIRR Engineering, LLC’s reasonable control. All sales shall be subject to the export and munitions control laws of the United States. Buyer shall not make any dispositions, re-exports or diversion of U.S. original products purchased from AIRR Engineering, LLC except as said laws may expressly permit.

Disclaimer of Any Warranty for items not manufactured by AIRR Engineering: Buyer acknowledges that it is purchasing products from AIRR Engineering, LLC in AIRR Engineering, LLC’s capacity as a distributor of such products for the manufacturers of such products. Buyer acknowledges that it will solely abide by the warranty(s), if any, provided by the manufacturer and that AIRR Engineering, LLC makes no warranties on its own behalf whether express, implied or statutory, including, but not by way of limitation, any warranty of merchantability of fitness or particular purpose concerning such products.

Exclusivity of Remedy, Limitation of Liability: In the event Buyer claims that AIRR Engineering, LLC has breached any of its obligations under these Terms and Conditions of sale, AIRR Engineering, LLC may request the return of the products and tender to Buyer the purchase price therefore paid by Buyer and, in  such event, AIRR Engineering, LLC shall have no further obligations under the sales agreement except to refund such purchase price upon redelivery of the products. The products shall be redelivered to AIRR Engineering, LLC  in accordance with AIRR Engineering, LLC instructions at AIRR Engineering, LLC expense. THE REMEDIES PROVIDED FOR IN THIS PARAGRAPH SHALL CONSTITUTE THE SOLE RECOURSE OF BUYER AGAINST AIRR ENGINEERING, LLC OBLIGATIONS UNDER THE SALES AGREEMENT WITH BUYER, WHETHER THE CLAIM IS MADE IN TORT OR IN CONTRACT, INCLUDING CLAIMS BASED ON WARRANTY, NEGLIGENCE OR OTHERWISE, IN NO EVENT SHALL AIRR ENGINEERING, LLC BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, NOR SHALL AIRR ENGINEERING, LLC’S LIABILITY FOR ANY CLAIMS OR DAMAGES ARISING OUT OF OR CONNECTED WITH THIS SALES AGREEMENT OR THE MANUFACTURE, SALES DELIVERY OR USE OF THE PRODUCTS EXCEED THE PURCHASE PRICE OF THE PRODUCT.

Governing Law, Venue Limitations of Actions: This sales agreement shall be performed in the state of Texas and shall be governed by the Uniform Commercial Code as adopted in the State of Texas, as effective amid enforce on the date hereof. Whenever a term defined by said Uniform Commercial code is used therein the definition contained in the Uniform Commercial Code is to control.  No action for breach of sale, this sales agreement or any covenant or warranty arising therefrom, shall be brought more than one year after the cause of action has occurred.

AIRR Engineering Manufactured Products: Warranty and Limitation of Liability

Limited Warranty:  AIRR Engineering, LLC warrants to the end user (“Customer”) that products manufactured by AIRR Engineering, LLC, will be free from defects in workmanship and materials, under normal use and service, for one year from the date of purchase from AIRR Engineering, LLC. AIRR Engineering, LLC’s sole obligation under this express warranty shall be, at AIRR Engineering, LLC’s option and expense, to repair the defective product or part, deliver to Customer an equivalent product or part to replace the defective item, or if neither of the two foregoing options is reasonably available, AIRR Engineering, LLC may, in its sole discretion, refund to Customer the purchase price paid for the defective product. All products that are replaced will become the property of AIRR Engineering, LLC. Replacement products or parts may be new or reconditioned. AIRR Engineering, LLC warrants any replaced or repaired product or part for ninety (90) days from shipment, or the remainder of the initial warranty period, whichever is longer.

Products returned to AIRR Engineering, LLC must be sent prepaid and packaged appropriately for safe shipment. Responsibility for loss or damage does not transfer to AIRR Engineering, LLC until the returned item is received by AIRR Engineering, LLC. The repaired or replaced item will be shipped to Customer, at AIRR Engineering, LLC’s expense and AIRR Engineering, LLC will retain risk of loss or damage until the item is delivered to Customer.

Exclusions:  AIRR Engineering, LLC will not be liable under this limited warranty if its testing and examination disclose that the alleged defect or malfunction in the product does not exist or results from:
Failure to follow AIRR Engineering, LLC’s operation or maintenance instructions.
Unauthorized product modification or alteration.
Abuse, misuse, negligent acts, or omissions of Customer and persons under Customer’s control or
Acts of third parties, acts of God, accident, fire, lightning, or other hazards.
Normal wear or depletion such as seals, batteries, contact surfaces, etc.

Warranty Exclusive:  If an AIRR Engineering, LLC product does not operate as warranted above, customer’s sole remedy for breach of that warranty shall be repair, replacement or refund of the purchase price paid, at AIRR Engineering, LLC’s option. To the full extent allowed by law, the foregoing warranties and remedies are exclusive and are in lieu of all other warranties, terms or conditions, express or implied, either in fact or by operation of law, statutory or otherwise, including warranties, terms or conditions of merchantability, fitness for a particular purpose, satisfactory quality, correspondence with description, and non-infringement, all of which are expressly disclaimed. AIRR Engineering, LLC neither assumes nor authorizes any other person to assume for it any other liability in connection with the sale, installation, maintenance or use of its products.

Limitation of Liability:  To the full extent allowed by law, AIRR Engineering, LLC excludes for itself and its suppliers any liability, whether based in contract or tort (including negligence), for incidental, consequential, indirect, special or punitive damages of any kind or for loss of revenue or profits, loss of business, loss of use, loss of information or data, or other financial loss arising out of or in connection with the sale, installation, maintenance, use, performance, failure or interruption of its products, even if AIRR Engineering, LLC has been advised of the possibility of such damages, and limits its liability to repair, replacement or refund of the purchase price paid, at AIRR Engineering, LLC’s option. This disclaimer of liability for damages will not be affected if any remedy provided herein shall fail of its essential purpose.

Disclaimer:  Some countries, states, or provinces do not allow the exclusion or limitation of implied warranties or the limitation of incidental or consequential damages for certain products supplied to consumers or the limitation of liability for personal injury, so the above limitations and exclusions may be limited in their application to you. When the implied warranties are not allowed to be excluded in their entirety, they will be limited to the duration of the applicable written warranty. This warranty gives you specific legal rights, which may vary depending on local law.

Governing Law, Venue Limitations of Actions:  This Limited Warranty and Limitation of Liability shall be governed by the laws of the State of Texas, U.S.A., and by the laws of the United States, excluding their conflicts of laws principles. The United Nations Convention on Contracts for the International Sale of Goods is hereby excluded in its entirety from application to this Limited Warranty and Limitation of Liability.

Returns for refund will only be considered for complete, unused items in original condition and will be subject to a 10% restocking charge.